|Here at CAD garage we've been assisting Architects, Designers, Contractors, Media and Video producers for over 20 years. We're different from the big guys-we actually use many of the products we sell and are known for our customer service. So please contact us via phone or email if you have any questions on our products!|
CAD Garage19 Bishop Allen DriveCambridge, MA 02139
tel: 617-576-8778, fax: 617-576-5543
We use a secure server hosted by Yahoo, about which you may find more information below. However, if you are uncomfortable ordering online, call our sales department at 800-383-5195 or e-mail us at firstname.lastname@example.org!
General Info and Rates:
Ground shipping is not available to Alaska or Hawaii (2nd Day Air or Standard Overnight only). Because shipping rates vary for delivery to these two states you will be contacted if your shipping rates are higher than shown at checkout.
Download Orders Some of the software packages we carry are available via download or on media. After you place an order for which you select your delivery method as "download" you will receive an order confirmation and then, within 24-48 hours (business days only, excluding holidays), you will receive a separate email with your serial number and download instructions. Whenever possible we will attempt to expedite and provide you with download information the same day business days only, excluding holidays). Download orders are non-refundable.
US Shipping Rates:
Ground shipping - Standard Ground rate is $8.99 for the first item, $11.99 for two items with the exception of plotters, paper and monitors.
2nd Day Air and Standard Overnight - Calculated based on zip code, and weight.
International Shipping - CAD Garage offers shipping within the United States only with some exceptions-see below.
CAD Garage does sell certain items such as books, DVD's and downloadable media to the following Countries in addition to the United States: Australia, Bermuda, Canada, Cayman Islands, Finland, France, Germany, Hungary, Iceland, Ireland, Martinique, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom and the US Virgin Islands and our online system will process these orders. Additional shipping charges may apply-please select "International SHipping" at check out. For customers from other countries we will work with you on a case by case basis-please contact us by email with a list of items you wish to purchase. Not all Applications and media can be shipped to these countries-please check with us if you have any questions.
Books & DVD's:
Most training books & DVD's are in stock at "the garage" and available for immediate shipping. We carry the largest line of ArchiCAD books and aim to keep them in stock at all times. If you need a book or DVD the next day please call us M-F before 3:00pm and we will try to get it out.
Due to the size and weight all plotters must ship via motor freight which adds some extra considerations to the delivery process. Cost is $50 for ground floor delivery with no lift gate and no indoor delivery service. Choose plotter shipping at check out. Please note that if you choose this option you will be responsible for getting the plotter into your building. If you do not have a loading dock at your building regardless of what floor you are on you will need a lift gate in order to get the plotter off the truck. If you need delivery on a floor other than ground or if you need a lift gate delivery is $100, choose plotter shipping-lift gate at check out. If you have any questions regarding plotter delivery please call us at 800-383-5195. Free Ground Shipping promotions do not apply for this item and all oversize items may be subject to additional shipping charges to be calculated and relayed to you before processing.
We ship most items directly from our distributors. Because of this it is difficult to determine availability 100% of the time. We try our best to keep availability up to date with regards to information supplied to us by our distributors but sometimes actual availablity may vary from quoted availabiltiy. If you would like a definite availability on any item please email email@example.com or call us at 800-383-5195.
In the event of a backorder your credit card will be pre-approved but not actually charged until shipping.
Orders are shipped Monday through Friday, excluding holidays. It may take up to 1 business day to process orders, though generally most go out the same business day if received by 3:00 PM EST, excluding holidays. We ship most items directly from our distributors with the exception of books which are generally stocked at our Cambridge location. Most ground orders ship via UPS or FedEx Ground and typically take 3-5 business days to arrive. Most 2nd Day Air and Overnight Air Saver orders ship via FedEx or UPS.
If you are shipping to a company address you must provide the company name. Many carriers will not deliver packages without complete shipping information.
Open from 9:00 am to 5:00 pm, EST., M-F. Please call 617-576-8778.
All returns must be approved by CAD Garage within 30 days. If you wish to return an item please email firstname.lastname@example.org or call 617-576-8778 to request an RMA (return merchandise authorization) number or to set up an exchange for a defective item. Unauthorized returns will be refused. A 10% restocking fee will apply to non-defective returns. You can take your refund as store credit to avoid this 10% restocking fee. Shipping costs will not be reimbursed. Download orders are non-refundable.
Most items (excluding ALL software packages, replacement only) carry a 30-day money-back guarantee if product is unopened. Otherwise Manufacturer's warranties and guarantees apply. Shipping charges will not be reimbursed. A restocking charge of 10% will apply to ALL non-defective returns, unless you chose your refund as store credit. There are absolutely no returns on software.
We carry over 50,000 products-please feel free to call us if you are interested in any items not available on our web site.
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